ed111's Privacy Policy

1Introduction and Scope

ed111 ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. This privacy policy ("policy") sets out how we collect, process, store, and protect the personal information of users of our website https://ed111.cam and related services ("services").

By using our services, you agree to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies only to services provided directly by ed111. We are not responsible for the privacy practices of third-party websites or services. We recommend that you review the privacy policy of any third-party service before using it.

2What Information We Collect

ed111 collects various types of information to provide you with the best service. Below is a description of the types of information we collect:

2.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• National ID or passport number (for identity verification)
• User password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Betting history and transaction records

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Cookies and session data
• Usage patterns and log data on our site

2.4 Communication Information

• Live chat conversation records
• Email message history
• Support tickets and complaint records

3Methods of Data Collection

ed111 collects your information in the following ways:

3.1 Information Provided Directly

When you register with ed111, update your account, complete identity verification, make a deposit or withdrawal, or contact our support team — you provide your information directly. This information is essential for operating our services.

3.2 Automatically Collected Information

Some information is collected automatically while you use our website. This includes information gathered through cookies, web beacons, and similar tracking technologies. This information helps us improve site performance and personalize the user experience.

3.3 Through Third Parties

In some cases, we may collect information from trusted third parties for the purpose of identity verification or fraud prevention. Such information is used to ensure the security of your account.

4Purpose of Data Use

ed111 uses your personal information only for specific, legitimate, and transparent purposes. The main purposes for which information is used are set out below:

• Account Management: To create, manage, and keep your account secure.
• Identity Verification: To provide secure services and prevent unauthorized access.
• Financial Transaction Processing: To properly complete deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your questions, complaints, and issues.
• Security and Fraud Prevention: To protect your account and detect suspicious activity.
• Responsible Gaming: To identify excessive gambling behavior and provide support.
• Service Improvement: To analyze the user experience and improve our platform.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory requirements.
• Marketing Communications: (Subject to your consent) To inform you about relevant promotions, bonuses, and updates.

We will never use your information beyond the purposes listed above. If the purpose for which we use your information changes, we will notify you in advance.

5Information Sharing and Disclosure

ed111 does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We use trusted third-party technology and services to operate our platform — such as payment processors (bKash, Nagad, Rocket), cybersecurity providers, and technology infrastructure providers. These partners receive only the information necessary to perform specific services and are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable legal requirements. In such cases, we will provide only the minimum information necessary.

5.3 Fraud Prevention and Security

Relevant information may be shared to help detect fraudulent or illegal activity in order to protect you and other users.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of business assets, user information may be transferred. We will notify you before any such change takes place.

6Cookies Policy

ed111 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand usage patterns on the site, which helps us improve our services.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may affect some important functionality of the site.

7Data Security Measures

ed111 has implemented industry-standard technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data transmission on our site is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information such as passwords is encrypted using strong hashing algorithms.
• Access Controls: Only authorized staff can access user information, and only on a need-to-know basis.
• Security Monitoring: Our systems are continuously monitored for suspicious activity.
• Regular Audits: Our security measures are regularly tested and updated.
• Staff Training: Our staff receive regular training on data protection.

While we take every security measure, it is not possible to guarantee that data transmission over the internet is completely secure. We therefore ask that you keep your account password confidential and do not share it with anyone.

8Data Retention Period

ed111 retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:

• Active Accounts: For as long as your account remains active and you continue to use our services.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud.
• Financial Records: Transaction-related information is retained in accordance with legal requirements.
• Marketing Communications: You will be removed from marketing lists as soon as you withdraw your consent.

Once the defined retention period has ended, we will securely delete or anonymize your information so that it is no longer identifiable.

9Your Rights

ed111 grants users the following rights over their personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to have any inaccuracies in your information corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Withdraw Consent: The right to withdraw consent previously given for marketing communications at any time.
• Right to Complain: The right to raise a complaint about our privacy practices.

To exercise these rights, please contact us. We will respond to your request within the relevant legal timeframe. Please note that some rights may be limited due to applicable law or legitimate business requirements.

10Protection of Minors

ed111's services are intended only for those aged 21 or above. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the relevant account. If you believe a minor is using our services, please contact us.

11Policy Changes

ed111 may update this privacy policy from time to time. For significant changes to the policy, we will notify you in the following ways:

• By updating the date on this page
• By sending a notification to your registered email address
• By displaying a notice when you visit the site

We encourage you to review this policy regularly. Continued use of our services after any changes will be considered acceptance of the updated policy.

12Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali on our website

We will try to respond to any privacy-related requests as quickly as possible. Your privacy is very important to us and we are always committed to protecting your information.